Leadership, Management, The Manager as a Leader, Conflict Management or Communication Skills.

It all comes down to effective human interaction, as no matter what the mission is,

in the end, it's all about people.

Author: Tamar Gur

New Zealand's Prime Minister Jacinda Ardern masters contemporary managing skills.

Whether it's her ability to see the others and care for them, understanding her role as head of state or using her words to accurately express and facilitate her goals.

We can find recognition, empathy, setting of norms and showing the way, creating a unity, motivating people, attending to their needs and safety and so addressing their wellbeing in different levels and areas of life.

Here are a few examples of how she does it

"At the halfway mark, I have no hesitation in saying that what New Zealanders have done over the last two weeks is huge," Ardern said at a press conference Thursday that many Kiwis listened to live. "You made the decision that together, we could protect one other. And you have. You have saved lives."


Recognition– that she cannot do this alone, it is in the hands of the people (in a democracy). I know it's not easy staying at home.

Empowerment – you made a decision, you are strong and you have made a huge meaningful choice,  you are saving lives.

Bringing the team together – all New Zealanders have done this, together we could protect one another

"You'll be pleased to know that we consider both the Tooth Fairy and the Easter Bunny to be essential workers," Ardern said at a news conference Monday. "But as you can imagine, at this time, of course, they're going to be potentially quite busy at home with their family as well and their own bunnies."

"So I say to the children of New Zealand, if the Easter Bunny doesn't make it to your household, we have to understand that it's a bit difficult at the moment perhaps for the bunny to get everywhere," Ardern added.


 Recognition – I see all groups of our community (children and parents). I recognize your needs and you are all equally important. I will speak to you as equals and as rational capable people (explaining the hardships)

Feeling Safe – I am taking care of your needs.

Empowerment – I trust you are strong enough to handle disappointment.


Setting Norms –this is not ordinary, we will not allow this, they are us

Bringing the team together – our communities, they are us

Seeing ahead and leading – I know what may happen now and I want to prevent it

Feeling Safe – I see the danger and the hurt and I will do my best to keep you safe


Recognition – I know you are afraid and want information

Feeling Safe– I am gathering more information, we are on it

Empowerment, bringing the team together, setting norms – you have a job to do, take care of others, you are not helpless, you can make a difference, we all need to take care of each other.

And as always, it is a way of being, of looking at things, of defining your goals and responsibilities.